Frequently Asked Questions
Everything you need to know about shopping with Alienth
What are your standard shipping times?
We offer global shipping with standard delivery times ranging from 7 to 15 business days, depending on your location and the specific logistics route selected at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your shipment in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
Alienth accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and several regional digital wallets to ensure a secure and convenient checkout process.
Are the products on Alienth authentic and quality-tested?
Yes, we work directly with verified manufacturers and conduct rigorous quality control checks on all retail items to ensure they meet our high standards before being listed on our store.
Do I have to pay international customs duties?
Customs policies vary by country. While we strive to minimize additional fees, customers are responsible for any import duties or taxes that may be applied by their local customs office.